At MAHI INNOVATIVE SOLUTIONS PRIVATE LIMITED, we work hard to ensure that every transaction processed through express.sevape.com is secure, accurate, and completed successfully. However, we understand that technical issues or banking delays can sometimes occur.

This policy explains when a refund may be provided and how you can request one.

1. When Am I Eligible for a Refund?

You may be eligible for a refund if:

• • Your bank account has been debited, but the transaction was not completed.
• • A payout or payment failed due to a technical or banking issue.
• • A duplicate payment was made for the same transaction.
• • Our records confirm that the transaction was unsuccessful and the amount has not been settled to the beneficiary.

Every refund request is reviewed individually to ensure a fair and accurate resolution.

2. When Will a Refund Not Be Available?

Refunds cannot be provided in the following situations:

• • The payout or payment has already been successfully credited to the beneficiary.
• • Incorrect beneficiary details (such as Account Number, IFSC, UPI ID, or Mobile Number) were entered while initiating the transaction.
• • Service charges, convenience fees, GST, or other applicable taxes have already been collected for a successfully processed transaction.
• • The transaction has been stopped or held due to regulatory, compliance, fraud prevention, or law enforcement requirements.

3. How Can I Request a Refund?

If you believe you're eligible for a refund, simply reach out to our support team with the following details:

• • Registered Name
• • Registered Mobile Number
• • Registered Email Address
• • Transaction ID or Order ID
• • Transaction Date and Amount
• • A brief description of the issue
• • Screenshot of the bank debit (if available)

Providing complete information helps us investigate your request more quickly.

4. How Long Does the Refund Process Take?

Once we receive your request and verify the transaction, we aim to initiate eligible refunds within 24 business hours.

After the refund is initiated, your bank or payment provider may take 3 to 7 business days to credit the amount back to your account. This timeline depends on your bank and is beyond our direct control.

5. Can I Cancel a Transaction?

Most transactions on express.sevape.com are processed instantly. Because of this, a transaction cannot be cancelled once it has entered the processing stage.

We recommend checking all beneficiary details carefully before confirming any payment.

6. Pending Transactions

Sometimes a transaction may remain in a Pending status due to temporary banking or network issues.

If your transaction is pending, please wait until the final status is updated before raising a refund request. In many cases, pending transactions are either completed successfully or automatically reversed by the banking system.

7. Duplicate Payments

If you've accidentally made the same payment more than once, don't worry.

Once our team verifies that a duplicate payment has been received, we'll process the eligible refund according to our standard refund timelines.

8. Need Help?

If you have any questions about a transaction or refund, our support team is here to help.

Please include your transaction details when contacting us so we can assist you as quickly as possible.

MAHI INNOVATIVE SOLUTIONS PRIVATE LIMITED
Website: https://express.sevape.com
Email: support@sevape.com
Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM (IST)

9. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time to reflect changes in our services, banking regulations, or legal requirements.

Any updates will be posted on this page, and the revised policy will take effect immediately after it is published.